A done-for-you system that reactivates dormant customers and automatically collects Google reviews after every job. Two automations. One bundle. No tech required on your end.
The average Australian pool company has hundreds of past customers in their system. They're not unhappy - they've just forgotten to call. No system exists to prompt them, so the revenue just sits there.
Meanwhile, every job you complete is a Google review you didn't collect. Customers who'd happily leave a review never get asked. So the rating never reflects the quality of the work.
We set everything up. You hand us your customer list and your Google Business Profile link - we handle the rest.
Once a month, we send a thoughtful check-in email to customers who haven't booked in 6+ months. Written in your voice, sent from your brand, replies go straight to your inbox.
The moment you mark a job complete in your scheduling software, we wait 48 hours, then send your customer a short, friendly review request with a direct link to your Google Business Profile.
You complete a short form with your customer list, sending domain details, and review link. Takes about ten minutes, whenever suits you.
Review requests fire automatically after every completed job. The first reactivation campaign is scheduled.
Dormant customers start hearing from you. Replies land in your inbox. No action needed unless you want to follow up.
Revenue recovered, reviews collected, open rates. One page. Plain English.
Pay once to get set up. A small monthly fee covers ongoing campaigns, monitoring, and reporting. Cancel any time.
For trades and service businesses across Australia
Have questions? Email hello@visiably.com.au
Five spots available this month. Setup typically takes one week.
About ten minutes for onboarding - we'll need your customer list (CSV from Xero or ServiceM8), your Google Business Profile review link, and a few notes on your preferred email tone so it sounds like you. It's all done by a short form, no call required. After that, you'll spend roughly 15 minutes reviewing the monthly report when it lands in your inbox.
The reactivation side works with any customer list - even a plain spreadsheet. The review request automation works best with ServiceM8, Tradify, or Xero, but we can also set up a simple form on your website that triggers the same flow when you finish a job.
Honestly, no - and we've engineered the system specifically to avoid that. The reactivation email is sent monthly, never more often, and skips anyone who's already been contacted in the last 90 days. The review request is one short, polite message sent 48 hours after a real job. Every email has a clear unsubscribe link.
A typical pool company with 300+ dormant customers sees 8–15 reactivated bookings in the first month, which at an average job value of $800–2,000 means $6k–$30k in recovered revenue. Review collection is more gradual - most clients see their review count double within 90 days.
Yes. There's no lock-in contract. The $197/month is billed each month and you can cancel by replying to any of our emails. The setup fee is non-refundable since it covers the upfront work.
Pool companies tend to have a lot of repeat-service potential (cleans, repairs, equipment upgrades) and a customer base that genuinely benefits from a periodic reminder. We've built the templates and workflow specifically for this trade - but the same system works well for electricians, plumbers, and similar trades with repeat-service customers.
Five spots available this month. Setup takes a week.
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