Privacy Policy
Last updated: 14 June 2026
Visiably ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
Visiably is an Australian business (ABN 52 462 944 537) providing local visibility services to service businesses. You can contact us any time at hello@visiably.com.au.
Information we collect
We collect information you provide directly and information needed to deliver our services, including:
- Contact details - name, business name, email address, and phone number.
- Business information - your Google Business Profile, customer lists you provide for reactivation campaigns, and details about your services.
- Usage information - how you interact with our website and emails, collected through standard analytics.
Where you provide us with your customers' contact details (for example, for a reactivation campaign), you confirm you have the right to share that information and that it was collected lawfully.
How we use your information
- To deliver and manage the services you've engaged us for.
- To send review requests and reactivation messages on your behalf, under your brand.
- To communicate with you about your account, reports, and support.
- To improve our services and website.
We only send marketing communications where permitted under the Spam Act 2003 (Cth), and every message includes a way to unsubscribe.
Disclosure to third parties
We use trusted third-party tools to deliver our services (such as email delivery, scheduling-software integrations, and payment processing via Stripe). These providers only receive the information needed to perform their function. We do not sell your personal information to anyone.
Some providers may store data overseas. Where that happens, we take reasonable steps to ensure your information is handled consistently with the APPs.
Data security
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. No system is perfectly secure, but we limit access to information and use reputable providers with their own security measures.
Accessing and correcting your information
You can request access to the personal information we hold about you, or ask us to correct it, by emailing hello@visiably.com.au. We'll respond within a reasonable timeframe.
Complaints
If you believe we've mishandled your personal information, contact us first and we'll work to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page with the "last updated" date above.
Note: This policy is provided as a general template and does not constitute legal advice. We recommend having it reviewed by a qualified Australian legal professional before relying on it.